Frequently Asked Questions

Please contact Customer Service at 781-942-6598 or fill out the inquiry form. 

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Fill out the inquiry form, and our team will contact you directly.

Enter details in the RMLD online outage form or call 781-942-6598.  

As a municipal electric utility, RMLD operates its own energy efficiency and rebate programs that are separate from privately owned electric utility programs offered by Mass Save. As such, RMLD customers are solely eligible for electricity-related rebates offered by RMLD. RMLD customers that are served by a Mass Save participating natural gas provider may be eligible for natural gas-specific rebates from Mass Save.

Your rebate application and documentation will be reviewed by RMLD staff. After the inspector calls the wire ok, it usually takes 2 to 4 weeks before the customer receives the rebate.

Rebates will be issued as either a bill credit or as a check, depending on the program.

Rebates will be issued as either a bill credit or as a check.

RMLD is unable to recommend a specific electrician or contractor.

Some rebate programs require pre-approval in order to be eligible for the rebate. You can search a list of available rebates and details here. Please contact RMLD's Integrated Resources Department at 781-942-6598 for additional information on the preapproval process.

The accuracy of this estimate is dependent upon the information entered into the “Measure” portion of the application, so it is likely that there is an error or that information is missing. RMLD staff will be in touch to resolve missing information or questions regarding the rebate. If you have additional information to provide to clarify your rebate application, please email our office and reference your account number.

There are a few scenarios where this might occur. If the scope of the project changed, the rebate must be adjusted accordingly. Additionally, rebate amounts may need to be adjusted to align with RMLD's Rebate Program Guidelines.