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FAQs
About RMLD
How many customers does RMLD serve?
Is there a group that oversees the Reading Municipal Light Department?
When was RMLD established?
Which towns does RMLD serve?
What is a public power utility and what are the benefits of public power?
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Billing
What is the Time-of-Use Rate?
Why does my electric bill change from month to month?
What features does RMLD’s online billing system offer?
Who do I call with a question about my bill?
What payment methods does RMLD accept?
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Energy Efficiency and Rebate Programs
Do I need to obtain preapproval for my energy efficiency project?
How will I receive my rebate?
How long will it take to get my rebate?
Can you recommend a contractor for an energy efficiency project I would like to complete in my home or business?
Am I eligible for rebates through Mass Save?
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Service
I am an electrician. How do I apply for a Utility Authorization Number (UAN) and what information do I need?
What should I do if I see downed power line?
How do I check to see if RMLD is aware of an area outage? How do I report an outage?
Someone in my home relies on life support equipment that requires electricity. What should I do if the power goes out?
I am moving into, out of, or within RMLD’s service area. What do I need to do to start, stop, or transfer my service?
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