Coronavirus

RMLD continues to closely monitor the ongoing COVID-19 pandemic and is taking appropriate steps to respond. As always, the safety of our employees and the public is RMLD’s top priority. Please be assured that RMLD is committed to providing safe and reliable electric service to our customers throughout this unprecedented time and beyond. Please scroll down for important customer information.

Future updates will be posted here and communicated via email and Twitter.

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Information for Customers Experiencing Financial Hardship Due to COVID-19

We realize that many of our customers have been financially impacted by the ongoing public health crisis. While the RMLD does not have authority under the filed rate doctrine to discount charges, we can support our customers who are experiencing financial hardships with a payment plan.

If you find that you are having difficulty paying some or all of your RMLD bill, please contact Customer Service at 781-942-6598 to discuss a payment arrangement as soon as possible.

Electric bills will continue to be processed during this period, so it is important to continue to make payments if you are able to avoid a large account balance in the future. Residential monthly bills are likely to be higher than normal as increased remote work and education is being done in the home.

Please scroll down for remote bill payment options.


RMLD Lobby Closed to Public
 
Effective Tuesday, March 17, 2020, RMLD’s lobby is closed to the public. RMLD staff will continue to be available to assist customers with bill payments and general inquiries by phone during regular business hours (M-F 8:00 am-4:30 pm). Please scroll down for contact information and remote bill payment options.
 

Changes to RMLD Operations

Effective Monday, March 16, 2020, RMLD is limiting its operational focus to activities that are immediately critical to the safe delivery of electric service including emergency response, troubleshooting, resiliency efforts, and service connection work. Project based work will be suspended for the time being, and no planned outages will be performed. RMLD will continue to be available to respond to outages and emergencies 24/7/365. Please scroll down for information on how to report an outage.


Remote Bill Payment Options:

  • Pay Online
  • Pay by Phone: 1-844-368-3946
  • Drop Box:
    • RMLD – 230 Ash Street, Reading
    • Reading Town Hall – 16 Lowell Street, Reading
    • New England Beverage – 158 Main Street, North Reading
    • Lucci’s Supermarket – 223 Lowell Street, Wilmington
  • By Mail

Contact Information:

Outages and Emergencies (24/7/365):
 

General Inquiries (M-F 8 am-4:30 pm):