Customer Service

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What is a customer? 
You are the most important person in our business.

You are not dependent on us . . .
We are dependent on you.

You are not an interruption of our work . . . You are the purpose of it.

Our service is not a favor . . . 
You favor us by letting us serve you.

Bring us your needs . . . 
It is our privilege to handle them.

Thank you for being our customer.

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Reading Municipal Light Department offers on-line credit and debit payment options. Our customers are able to make convenient one-time payments or are able set up automatic monthly payments insuring that they do not miss any prompt payment discounts.

Reading Municipal Light Department has an Energy Star Appliance Rebate Program which originated in 2002.  To better serve our customers, we have offered rebates for additional appliances over the years since our program started.  Our customers have received well over $125,000 in rebates since we began.  We offer rebates for Energy Star central air conditioning units, room air conditioners, refrigerators, washing machines, dishwashers, dehumidifiers and programmable thermostats. Click on "Promotions" and then "Appliance Rebate Program".  Any questions or concerns, please call Maureen Hanifan at 781-942-6480.

We also offer RMLD gift certificates in any denomination that can be applied to any RMLD customer account.

Staff Contacts

Name Title Phone
Maureen Hanifan Customer Service Manager (781) 942-6480
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