Customer Service
What is a customer?
You are the most important person in our business.
You are not dependent on us . . .
We are dependent on you.
You are not an interruption of our work . . . You are the purpose of it.
Our service is not a favor . . .
You favor us by letting us serve you.
Bring us your needs . . .
It is our privilege to handle them.
Thank you for being our customer.
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Reading Municipal Light Department offers on-line credit and debit payment options. Our customers are able to make convenient one-time payments or are able set up automatic monthly payments insuring that they do not miss any prompt payment discounts.
Reading Municipal Light Department has an Energy Star Appliance Rebate Program which originated in 2002. To better serve our customers, we have offered rebates for additional appliances over the years since our program started. Our customers have received well over $125,000 in rebates since we began. We offer rebates for Energy Star central air conditioning units, room air conditioners, refrigerators, washing machines, dishwashers, dehumidifiers and programmable thermostats. Click on "Promotions" and then "Appliance Rebate Program". Any questions or concerns, please call Maureen K. Hanifan at 781-942-6480.
We also offer RMLD gift certificates in any denomination that can be applied to any RMLD customer account.
Residential Home Energy Audits
RMLD offers home energy audits for customers who are interested in implementing energy efficiency and conservation measures. The auditor will make an evaluation of energy savings opportunities, and then develop a plan of action for energy efficiency and conservation measures identified. He may use a combination of available customer operating data, as well as, data obtained from specific equipment such as lighting, heating and air conditioning, appliances, domestic hot water and building shell.
Residential customers looking to reduce their energy use by implementing efficiency and conservation measure may contact:
Maureen K. Hanifan
Customer Service Specialist
781-942-6480
Town of Reading, Massachusetts |
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Municipal Light Department |
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Budget Bill Program
Equalized monthly payments are offered to customers electing to be billed under the Budget Bill Program. Customers must sign up for the option for a period of one year.
The Budget Bill Program runs from January through November. A contingency factor will be added to the average twelve-month usage to account for any fluctuation in customer usage or increase in the fuel charge adjustment. The customer will be billed a set amount with the “Balance Due” portion of the bill reflecting the running true-up balance. Budget Bill Program customers are subject to the terms of a Prompt Payment Discount.
At the end of the eleven-month period, the account will be trued-up. Any positive balance will be paid by the customer to the Department, or any credit balance, at the customer’s choice, will be paid to the customer by the Department or credited to the customer’s next billing.
This page allows our customers to use the links above to sign up for new service; locate pay stations in your town; learn about our payment options; learn how to understand your bill; read our most recent newsletter; find out about RMLD promotions and view frequently asked questions about RMLD.
Customer Service Team
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